Everyone has a story about bad customer service, in fact you’re ten times more likely to talk about that bad service with your friends and family than when you have a good customer service experience. Thankfully Norm, a Netflix subscriber, posted his outstanding experience with Netflix customer service for all of us to see.Netflix customer service rep Michael started the whole thing off by declaring himself Captain of the good ship Netflix. Who better to solve your problem than the captain himself? Norm played right along, and we end up getting the lovely exchange below.
The story is blazing its way across the Internet today, George Takei posted about it on his 4.7 million followers Facebook page, and we all hope that Michael is getting some well deserved praise from the higher-ups at Netflix. Perhaps some other companies with notoriously bad customer service might take note. This is how you, “Make it so.”